Business Policies

Delivery Policy

After ordering online, you will receive an email confirmation containing your order details.
We will normally confirm receipt of your order within a few minutes of ordering and will confirm the receipt of your payment as soon as we received it. We will deliver the products/services as explained in products details, when the receipt of your payment is confirmed.


Refund Policy

Membership fee
All transactions are final. Membership fees are non-refundable

Donations
We thank you for deciding to donate to Iranian Community of Western Australia. When making a donation, we ask that you carefully complete your details and the amount of your donation as a substantial amount of administrative time is involved to deal with and rectify any errors. A refund of part of the donation amount could be given, where an accidental over-payment is made throughout the donations process, if you formally notify us within 14 days by sending an email to info@iraniancommunity.org.au.

Consultation fee
Consultation appointments cancelled with less than 48 hours notice (2 working days) will be charged a cancellation fee at the price of half an hour consultation.

Event tickets
All transactions are final. There will be no refunds on completed bookings unless the event is cancelled.

Security Policy

Iranian Community of Western Australia uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

✽ Payments are fully automated with an immediate response.
✽ Your complete credit card number cannot be viewed by us or any outside party.
✽ All transactions are performed under 128 Bit SSL Certificate.
✽ All transaction data is encrypted for storage within eWAY’s bank-grade data centre.
✽ eWAY is an authorised third party processor for all the major Australian banks.
For more information about eWAY and online credit card payments visit www.eWAY.com.au


Event and Admission Policy

Attendance to any event held by Iranian Community of Western Australia is subject to the organiser and venue’s terms of admission and the following terms and conditions:

Ticketing
All bookings/RSVPs and ticket purchases are non-transferable and may not be transferred by you. NO REFUND OR EXCHANGE ON ANY TICKET will be made if you choose not to attend for any reason including an inclement weather.

Artists and venue
ICWA reserve the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.
ICWA reserve the right to cancel or postpone the Event for any reason. In the event of the cancellation in advance of the Event, we will provide a refund less ticketing fee.
ICWA reserve the right at any time, to change the venue of the Event. In the event of a change in venue, we will publish details on the same website as the event is advertised.

Entry
The right of admission is reserved and is subject to the organiser and venue’s terms of admission.
Families must enter the venue at the same time if they have a family ticket or one single RSVP. Any minor under 15 cannot enter except in company with a responsible adult.
It may be a condition of entry to the Event that a search of your person and/or your possessions is required at the time of entry to the venue. GLASS, ALCOHOL, WEAPONS, ILLEGAL SUBSTANCES or any item the Event organizers consider may be used in an illegal or offensive manner may be confiscated. Refusal to consent to a search WILL prevent entry to the Event, without refund. Entry may be refused if no RSVP record is exist or tickets are duplicated, damaged or defaced in any way or are not purchased through an authorized point of sale.

Audio and visual recording
Audio or visual recordings of the events are permitted but images may only be used for private purposes and not public display. By attending the Event, you consent to being included in any film and/or sound recordings of the Event that may take place and agree for these recordings to be used by the Event organiser for public display.

Liability
To the fullest extent permitted by law, we do not accept liability of any nature for the acts, omissions or fault of those providing services in connection with the Event or any liability for any injury, damage, loss, delay or additional expenses which are incurred at or in association with this Event. Where legislation implies any condition or warranty which cannot be excluded or modified, that condition or warranty will be deemed to be included in this agreement. However, our liability for any breach of such condition or warranty will be limited, at our option, to the resupply of the services or the cost of having the services supplied again. In no event will we be liable for any indirect, consequential, exemplary or special damages.
Admission is at the ticket holders own risk. You acknowledge that neither we nor the venue will be responsible for any loss or damage to property (including personal property such as bags, money or other personal items) brought to or purchased at the Event by you or your invitees. You will be liable for any loss or damage caused at the Event by you or your invitees.

Conduct
You must ensure that you and your invitees act in an orderly manner when attending the Event. We may refuse entry or evict you or any of your invitees if they are behaving in an intoxicated, disorderly, offensive, threatening or inappropriate manner, towards any person.
ICWA events are open to all ages. Children under the age of 15 years that attend the Event must be supervised by a responsible adult at all times. Children who behave in a disorderly, disruptive or inappropriate manner may at the sole discretion of the Event organisers be required to leave.

Alcohol, smoking and illegal substances
All ICWA events are ALCOHOL FREE, SMOKE FREE, family events. Possessing alcohol or smoking at the venue will cause immediate eviction and cancellation of your admission. Anyone found supplying or consuming illicit drugs will be evicted from the premises and face criminal charges.

Trading
Trading signs or other signs, and distribution of any advertisement materials and similar are not permitted without prior consent of the ICWA. No ticket holder shall be entitled to do any trading without the written consent of the Event organizers.
Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written consent of the Event organizers.

General
Footwear must be worn at all times on the site.
Animals are not permitted, except in accordance with legislation.
Fires and fireworks are not permitted.
This agreement is governed by the laws of Western Australia state.
Any breach of any of these terms and conditions will entitle the Event organizers to evict the ticket holder from the venue and confiscate any ticket without refund.

Environment and community
ICWA cares for the environment and community.
Please be respectful and place any litter in the recycle or other bins provided around the venue.


Privacy Policy

Introduction
We value your privacy and assure you that your personal information kept secure. We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988, and only collect personal information that is necessary for us to conduct our business and process your payment. The personal information we collect will include information you give us when you place an order for the purchase of the service we provide. This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction. If you have questions or concerns regarding this statement, you should first contact us at info@iraniancommunity.org.au.

Collection of Information
In order to use the Iranian Community of Western Australia website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Iranian Community of Western Australia is collected via correspondence from you. This may be via the telephone, Email, mail or directly through our website.

Use of Collection Information
Any details collected from our customers is required in order to provide you with our products or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. We do not collect sensitive information such as credit card numbers. For processing a credit card payment, our website will forward you to our secure trusted third party payment gateway and we never store your Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us once we receive it.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@iraniancommunity.org.au

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Iranian Community of Western Australia uses personally identifiable information for essential communications, such as full name, address, phone numbers and emails. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@iraniancommunity.org.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Iranian Community of Western Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Iranian Community of Western Australia does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Iranian Community of Western Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.iraniancommunity.org.au

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.